Terms and Conditions

Welcome to Jack & Jackets! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website.

1. Returns Policy:

1.1. We offer a hassle-free returns policy. To be eligible for a return, If you have any quality issues, size problem, colour issue or damages can be returned. It must also be in the original packaging.

1.2. To initiate a return, please contact our customer service team.

1.3. Customers are provided with a 30-day window from the date of purchase to initiate a return or exchange, subject to specific conditions. To begin the process, please contact our dedicated customer service team, who will respond promptly within 24 hours to assist you.

1.4. Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

1.5. Please note that we do not offer refunds or returns for incorrect sizes or colors on clothing orders. It’s crucial to ensure you select the correct size before placing your order. Detailed size charts are available on our website to assist you in this process. If you have any questions, please don’t hesitate to contact us at info@jacknjackets.com.

2. Shipping Details:

2.1. We are offering free shipping all around the world.

2.2. Orders are typically processed and shipped within 2 weeks. Once your order has been shipped, you will receive a confirmation email with tracking information.

3.3. We are not responsible for delays in shipping caused by factors beyond our control, such as weather conditions, customs processing, or carrier delays.

3.4. We regret to inform you that due to customs and domestic issues, we are unable to process orders for shipment to certain countries at this time. Unfortunately, this includes Israel and Russia.

3. User Responsibilities:

3.1. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

3.2. Users agree to provide accurate and up-to-date information when creating an account and placing orders on our website.

3.3. Users agree to comply with all applicable laws and regulations when using our website, including laws regarding intellectual property rights, privacy, and online conduct.

4. Order Cancellation:

Cancellation fees for jacket orders vary based on timing:

4.1. Within 3 days: 25% deduction

4.2. Within 7 days: 45% deduction

4.3. No cancellations accepted after 7 days from order verification.

By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.